Big Bus Sydney and Bondi Hop-on Hop-off Tour

Posted By : U348ONsabrinal
We booked the Big Bus Tour for April 30th and encounter some bad weather. Upon boarding we were rudely greeted by Scott on bus 445 who sternly shouted that standing on the bus was not allowed and instructed us to sit atop the open deck in the rain. Our personal belongings, including technology, and health were jeopardized as we sat in the pouring rain for 45 minutes. Scott made quick stops not allowing us to depart or relocate as spots opened below before the bus was moving again. We then switched buses to notice that the other driver was denying entry once the bottom level of his bus was at capacity. Something Scott couldn't be bothered to offer as an option. I would of happily spent more money for my own Uber had I been given the option rather than being pelted with rain and sitting on a flooded bus. The tour bus idea is a great and I have previously had good experiences. However, Sydney should invest in better staff and more hands on attention. I certainly feel my money was wasted and I essentially paid to get wet, sick, and barked at.
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Posted On : 2024-04-30

Posted By : Empress5150
A convenient way to explore Sydney. We purchased the two day ticket, which also gave us access to the ferry around Sydney Harbour and over to Manly and two other stops. The pre-recorded narrative told us all about Sydney and its history.
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Posted On : 2024-04-29

Posted By : leighm735
A great disappointment as we could not get on a bus, any bus. Admittedly it was Good Friday and two cruise ships were in port but this meant with the larger number of tourists about all the buses were full with little chance of boarding any in the limited time we had available to us. We requested a refund through the kiosk (that was not longer selling tickets due to the busy day) and were reassured that a refund would be given to us but we had to apply to head office. And since then we have been completely ignored. Two emails and a phone message have gone unanswered. This is very poor customer service.
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Posted On : 2024-04-28

Posted By : hairbyvinnie
While in Sydney, I took the Big Bus city tour, and it was a fantastic way to explore the city and Bondi Beach. I learned a lot about the history and different areas of the city, and of course, visiting beautiful Bondi Beach was a highlight of the day.
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Posted On : 2024-04-28

Posted By : PENELOPE_D
Great way to see all the highlights and stop being n your own schedule. Would have liked the recorded commentary to include each stop number so you know exactly where you were on the map. Staff very helpful when we wanted to walk from one stop to another
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Posted On : 2024-04-28

Posted By : Beverly_A
Excellent way to get around Sydney. We were able to redeem tickets on the bus. Stops were well marked.
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Posted On : 2024-04-27

Posted By : Vincent_C
We love the hop-on-hop-off tours! Convenient way to get around with great vistas and audio tour. We loved stopping at Bondi beach the most! Great value and the number of stops was perfect!
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Posted On : 2024-04-25

Posted By : Bauer_V
I must do thing in Sydney to get feeling of the city I highly recomend for every visitor of Sydney 👍👍👍👍👍👍
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Posted On : 2024-04-21

Posted By : LAURA_Y
The bus schedule seemed to be very erratic, but a bus finally came by and we were able to find seats. The drivers were minimally friendly and did not have much interaction with guests. We did not go to Bondi Beach - did the city route only. Headsets worked well, even though the narration did not exactly match location at all times. This is the only Hop-On Hop-Off service in Sydney, so there isn't an alternative solution.
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Posted On : 2024-04-19

Posted By : 418debe
My husband and I had a great experience with this hop on/ hop off bus and recommend this excursion if you’re only in Sydney for a few days. It’s a nice way to learn about the city’s history and gain high level sightseeing. We went on a Monday and had no issues getting a seat at the top deck (we hopped off twice to try both red and blue routes). This bus is NOT intended to shuttle you to another reservation / booking. I see that some people are upset that the shuttle isn’t punctual — Note that this is not an Uber situation. Bus shuttles are large vehicles to drive. The driver needs to check people boarding the bus, monitor cameras to ensure everyone is seated throughout, and navigate city traffic. If you go in with expectations that this is high level tour of the city, you will have a great time. The audio matched the driving landmarks.
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Posted On : 2024-04-16