Isla Mujeres Catamaran Tour with Open Bar, and Spinnaker Sailing

Posted By : Erin_M
Where to begin… We booked this excursion months ago through Viator. As the day approached, we reconfirmed details for pick up at our hotel. The day before the tour, we received a text confirming our pick up at 840am for the 10am tour. On the day of the tour, we were waiting until at scheduled area and continued to wait for 15 minutes past our scheduled pick up time before we started calling the tour company. Two unanswered calls finally yielded a text response. When I inquired as to where our transportation was, I was told that our driver had caused an accident and could no longer pick us up. We were told to find our own way to the marina. After inquiring further regarding details of the marina, we finally had enough information to get in a taxi - this exchange took 40 minutes over text! Once we finally got to the marina in our $30 cab ride, we were herded with other tourists to a hut on the beach where we were forced to wait in line for 30 minutes to sign a waiver. We were then separated (only 1 family member in line allowed), while we waited another 30 minutes to check in. We were checked in (honestly shocked that the reservation was real at this point), then forced to wait to talk to another representative ’who would give us very important information about our tour’. She gave us a very brief overview of the island before trying to upsell us on a luxury VIP option of the tour we had already booked - for only an additional $60 per person! This was a ‘great value’ that would put us on a smaller boat with less people - since our tour consisted of about 90 people! After we declined this, we were told to stand outside and wait for our boat to be called. We waited another 15 minutes on the beach, dodging vendors who were selling hats and mangoes and ‘waterproof’ phone holders. Once we finally boarded the boat with 88 of our new friends, we were told that no one could wear sunscreen if they wanted to snorkel - even reef safe varieties. Once we were underway, the captain began to explain all the rules of the boat and the dangers of snorkeling. He continued to explain for another 25-30 minutes as we made our way to the snorkel spot. Once we arrived at the snorkel spot, where another dozen or so catamarans were stopped to let their guests snorkel, those who chose to could snorkel for about 20 minutes before reboarding the boat. After everyone was back on board, we continued on to a ‘beach club’, where we were herded through the marina, along a street and through a marketplace to our ‘lunch buffet’, which consisted of a basic salad, rice, bean, chicken, and fish offering. We ate our measly meal while waiting for our drinks, which never came after our orders were taken. Frustrated, we took a walk around the surrounding area before heading back to the marina to sit on the boat for the remainder of the time. Once the rest of the group piled back in, we were told that we were going to Playa Norte and that we had an hour to explore before getting back on the boat at 330 and heading back to Cancun. Upon arrival at Playa Norte, we were once again herded through another ‘beach club,’ into the town and into a jewelry store where we were told we needed wristbands that would give us additional discounts and free access to toilets. After this was complete, we had about 45 minutes before we had to be back on the boat. All in all, this was a complete waste of time and money and precious vacation day. Not only did the company scam us out of transportation money, but the overall tour was certainly not as advertised. I would caution anyone to stay far away from this tour! If you want to go to Isla Mujeres, take the ferry from the marina for $15/ person. If you want to snorkel, go aaaanywhere else.
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Posted On : 2024-03-31

Posted By : kcreed68
As was mentioned in previous reviews. Salt sand The snorkelling was once again cancelled even though there were other carriers snorkeling. They tried and up sell you a smaller boat with fewer people for 60$ usd that are not thing like advertised. The regular boat has 100 people on it. Eight hours is a joke it’s more like six. Most of that standing around. The buffet was in a dark dingy tent with water down drinks and sub par food. The waiters actually placed a tip jar down on the table while every one was still eating expecting a tip for bringing you a couple water down drinks.! You have to pay for a chair and umbrella at the beach ($20usd) or for access to a resort. By the time you add all the extras in you will be way better off going with a more Expensive all inclusive tour. We decided to cut our losses and take the ferry back to our resort! A money grab from start to finish.
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Posted On : 2024-03-28

Posted By : Connie C
False advertising!! This excursion does not include sparkling. Yes it’s advertised but we came to learn that they cancel snorkelling every day due to “rough seas”. The buffet was awful and the drinks didn’t have booze in them. The beach time didn’t include chairs let along lounger or umbrella. Then they kick you out and tell you to come back in 4 hours for your ride back. The only free thing to do is walk the streets and get hounded by the locals. We walked straight to the ferry and paid our own way back to our resort. Avoid Cancun Sailing. The pictures are nothing close to what is actually offered.
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Posted On : 2024-03-28

Posted By : X1660ZHkb
Amazing service from Avila and the rest of the crew on the Luv Cat catamaran. They were always going around to check on all the guests, if you want another drink or what music you want them to play. Very polite and friendly staff.
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Posted On : 2024-03-14

Posted By : nordia2nice
This is perfect for everyone. Great staff and great pictures. Food and drinks included and beaches were beautiful. The snorkeling was a little challenging but I would definitely reccomend it.
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Posted On : 2024-03-06

Posted By : elizabethlL3287PX
Great views and snorkeling. The time in town was way too long--most of the day--and the vendors are an exhausting swarm of people. They try everything to get you to buy, and it makes any attempt at shopping painful. You don't dare stop to even look at anything unless you're ready to be pressured into buying. We also didn't get everything we were promised. One stop was completely eliminated and we returned earlier than promised so we missed the sunset voyage. Then they put us on the wrong bus back to our resort so the driver didn't drop us off until the end of the route because he didn't know we were at our resort and we had another hour on the bus while he took us back.
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Posted On : 2024-02-17

Posted By : MikeV140
Sapphire Thanks so much to all the amazing staff at Sapphire for giving our family the best trip ever. Everyone was super friendly and attentive, made us feel like family and engaged in the activities if we wanted to or just chill. The food was great, the architecture and landscaping had a special old colonial style vibe and very tropical and lush. So many activities to choose from, and easy access to countless excursions in the area for tours. Got to see a sea turtle up close snorkelling only a short distance from shore. Our family will definitely return!
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Posted On : 2024-02-13

Posted By : 758brittanyc
This was the worst excursion I have ever had the displeasure of booking. I have gone on my excursions in Cancun, and the people who run this are just after your money. It is poorly run with abysmal communication. We booked this for my birthday and the night before AFTER 11 P.M. they emailed me saying they would pick us up at 845am the following day. We were given about 8.5 hours of notice, and of course we were sleeping when we got this notice. We woke up at 8:30 for this 10am excursion thinking that should hopefully be enough time since we didn't know what time they were picking us up. I immediately emailed them and let them know what happened and asked if we can be picked up a little later, or what our options were. They were less than helpful and told us it was our fault we didn't see their 11pm something email until the morning. I explained it was my birthday and again the circumstances, and asked if we could instead just go the following day. They were happy to oblige, FOR MORE MONEY. Which was ridiculous, they did not lose money on us not going. I asked for a refund and they essentially told me to F off. It was very poor customer service and it was clear they didn't care about anything since they already got the money. I ended up disputing the charge, and the bank agreed with me and gave me my money back. I have been to Isla Muejeres before, but I wanted to do a more formal structured adventure, which is why I selected this excursion for my birthday. It was disappointing how they treated us, and I will never book with them or their sleazy company again.
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Posted On : 2024-02-11

Posted By : Furkan_A
I bought two tickets with transportation included and when i asked them when are u gonna pick us they told me we have no transportation and they said they are gonna send my transportation money back today but now i am writing again and again and they are ignoring me . They took my money and not giving back to me terrible
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Posted On : 2024-02-09

Posted By : sarahrZ6570JA
We had an excellent time with Sailing Cancun! We went on the roundtrip catamaran excursion to Isla Mujeres with the open bar. The entire journey was incredibly enjoyable with fun and energetic staff. They kept the drinks and fun coming nonstop. We also had ample time on the island to explore and the staff gave us recommendations. Would definitely go again!
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Posted On : 2024-01-09