Miami Skyline Cruise of South Beach and Millionaire Homes

Posted By : Nafisa_B
We were given 11am departure timing and were asked to come early we came 20 minutes early The cruise did not depart till noon The parking charges and the treatment we got was terrible
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Posted On : 2024-05-16

Posted By : William_K
Booked the trip online, showed up early and was told there was not enough spots available for my group. (No communication between ticket seller and service provider) So after another hour on the phone I got my money back and had 7 disappointed people.
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Posted On : 2024-05-15

Posted By : Chalise_C
This company overbooked their boat. I didn't find out until, after I checked in and stood in the line. When I spoke with a rep they only offered me a later time. I explained to them that I couldn't do the l later time because of my flight. I had to think of another option which was the Taxi cab. My family and I was able to switch to the water taxi.
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Posted On : 2024-05-14

Posted By : Robert_O
Multiple issues with this experience; booked this 2-hour cruise for a Saturday 2:30pm departure from Bayside Miami, but then was informed it was moved to a 3 pm departure from Monty’s in Coconut Grove. After waiting at Monty’s for 45 minutes in the heat, we were walked down to the end of the dock and waited until about 4 in the Sun to load for departure. Unfortunately they loaded someone who was experiencing physical distress and then EMS was called. By now it was 4:15 pm, about 15 minutes before it was originally scheduled to return. Furthermore, we when we asked, tour operators (on board) could not guarantee the tour would include the original itinerary, which were very much interested in. This, combined with our evening plans that were now being encroached upon, caused us to get off the boat and ask for our money back. They declined to do so but offered to reschedule for Sunday, which was not possible as we we staying in Ft Lauderdale and had tickets to the Air Show. This failed experience cost us local parking fees as well. We called Viator customer service to report this, at the time, but have not heard back. A totally dissatisfying experience - we want a full refund!
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Posted On : 2024-05-14

Posted By : Karen_K
Company switching our boat at the last minute Put us on what they choose without explaining WHY?????????
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Posted On : 2024-05-14

Posted By : Quinton_P
I called and schedule for 3:00 they scheduled for 5:00 and I that was the last show I didn’t even get my money back big waste of time almost $100
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Posted On : 2024-05-13

Posted By : Angela_W
I had a ball listening to the music and meeting new people. The atmosphere was perfect, I’ll definitely do it again when I come back to Miami. Enjoyed myself so much the time flew by.
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Posted On : 2024-05-13

Posted By : Robert_O
It was terrible. Not enough chairs and it was way too hot. They say we were gonna go by the millionaire homes but failed to let anyone know when we were at said homes. The experience it self was average at best with hardly anything for an experience. Food is over priced and basically gas station food. The food provided isn’t worth the price and everyone knew it. I guess wait till the end of the experience heading back and they’ll start to do bogo deals on the food because nobody bought them and if you’re hungry enough you can get a 2 for 1 deal.
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Posted On : 2024-05-12

Posted By : Bernice_L
We booked a tour that was changed to a different location, a different time and a different tour. The boat was an hour late and didn’t leave the dock for an additional 30 minutes. The whole experience was not at all what we wanted. We also had to use Uber for transportation to and from the other location. The staff were unorganized and unapologetic for the delays. I would not recommend using this service.
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Posted On : 2024-05-12

Posted By : Neotha_W
The experience was terrible. Worst boat ride I’ve ever. No air, hour late, after changing my ride time on my way to my original time. No direction, unorganized.
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Posted On : 2024-05-12