Hot Air Balloon Flight over Marrakech with Berber Breakfast

Posted By : SM10022345
Firstly, due to food poisoning sickness from our hotel we couldn't go on the trip the day we booked for. We let the company know as soon as I was sick via WhatsApp and via the booking messaging, asking to reschedule. The process was a nightmare. Viator couldn't rearrange with the provider and the provider wasn't willing to help at the start get us booked back on. We requested, because the illness was unexpected if could we rearrange the date but they said no, and no to refund. After a few days of trying to contact the company directly and no response, the day before we flew home we had a call from them and we managed to get booked back on the trip but had to pay half the price we had already paid before which was frustrating and more money out of pocket for an unpredicted illness. But we didn't want to not do the experience so paid the fee. The pilot was very funny and friendly. I feel 7am is far to late to set off. We didn't go up with any other balloons and because our driver was so late, everything was such a rush. The experience in the sky was lovely and views were great. Breakfast after was traditional and tasted okay. I think it's a little over priced for what it is, but a good experience to have done.
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Posted On : 2024-05-17

Posted By : Abdul_A
Excellent experience. Amazing tour guide and amazing breakfast. The pick up was on time and the tour guide was engaging throughout the flight which made us feel very safe and comfortable.
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Posted On : 2024-05-17

Posted By : Niki D
Loved this experience. Very smooth pick up and drop off with good communication before hand. The pilot was hilarious and made for a great atmosphere. The experience of flying in the balloon was amazing and the views, particularly of all the other balloons in the sky with the Atlas Mountains as the backdrop and the sun rising was breathtaking. We opted for the earliest flight so we’d see the sunrise and it was really worth the early start.
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Posted On : 2024-05-15

Posted By : T9871FBpaigem
Pick up was on time, lovely coffee and juice to start our morning. Wonderful views with a fantastic pilot and well looked after with lots of photo opportunities from staff. Scrumptious Moroccan breakfast with great service.
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Posted On : 2024-05-08

Posted By : Nailah_A
Had a really horrible experience and especially because we spent so much money on it. Went on Saturday 20th April. Starting with the car ride, the driver was constantly on his phone, texting and driving and driving either extremely slow or really fast. The van itself was a hazard because there was no window at the back and it was raining and really windy so people got wet. We got picked up at 5.30am and arrived well after sunrise. We waited for 2 hours because the weather was bad and they should have postponed it or at least given us the option to postpone the experience but they didn’t. It was cold and cloudy and raining throughout. They decided to give our breakfast before the air balloon trip rather than after because of the weather, which is fine if the weather actually did improve. But it did not. We were forced to go on the air balloon even though the weather conditions were not fit for the experience. Other people were complaining and didn’t want to do it but they refused and forced us to go on it. It was either we go on the ride or we lose out on our money since we pre-paid. We finally went up hours after sunrise but because of the weather conditions we flew really low and only for 30 minutes maximum (9-9.30). We didn’t even get to see the Atlas Mountains and only saw a couple of animals and just saw dry land. It was raining and cloudy and then they brought us down telling us 'your safety is our first priority so we have to cut it short'. They shouldn’t have taken us up in the first place because of the weather and only did so they didn’t have to give out refunds. Very very untrustworthy people and a bunch of a holes. Viator gave a 10% discount which was nice of them because the company refused to give a refund. You people really are the worst and put a bad name to moroccans who are usually very lovely. WASTE OF MONEY. You should be really ashamed calling yourselves muslims because that is really not what the religion teaches or an accurate representation of islam. Please don’t pre pay ever with untrustworthy people like them unless you know 100% the weather will be good! If you are to book try do it locally so you can pay after the experience otherwise you will really lose out. We lost over 400 euros for this experience which is a lot of money when you convert it to NZD. They are seriously unprofessional and not genuine people. Really wish I could give out negative stars. If you are on the fence DO NOT TRUST THESE PEOPLE!!!
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Posted On : 2024-05-07

Posted By : Bria_G
So much fun! The hot air balloon driver was so funny and the breakfast was delicious. I would definitely recommend
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Posted On : 2024-05-02

Posted By : Heather_P
Wonderful experience, the company picked up from our hotel and included everything described. The balloon ride was beautiful.
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Posted On : 2024-04-30

Posted By : tonymilburn3
Nice experience but could have done with longer in the balloon, staff were very friendly. Breakfast was very traditional
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Posted On : 2024-04-26

Posted By : heyeleen
Great overall experience. Everything was arranged perfectly. Communication beforehand about the meetingpoint was good. Would recommend this for sure!
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Posted On : 2024-04-26

Posted By : P4535IUmarya
This was AMAZING! One ticked off the bucket list and the people who worked there as well as the pilot were funny and accommodating!
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Posted On : 2024-04-26